Delivery Information

We offer FREE Shipping to the United Kingdom, Isle of Man, Jersey and Guernsey. 

We offer FREE Shipping to the United Kingdom, Isle of Man, Jersey and Guernsey.  


There are no despatches on "Jersey Bank Holidays"

7th December before 6pm is the last recommended day for placing your order for delivery before Christmas


Orders placed after 6pm on the 7th to the 31st December; there is a  high risk of delay.


No despatches will take place on the: 25th & 26th December and the 1st January 2024


Orders are shipped Monday - Friday.

Orders placed before 6pm (GMT) will be despatched the next working day.


Orders are normally despatched from our Jersey fulfillment center via Royal Mail Recorded Delivery


Normal delivery is 6-10 working days (excluding UK Bank Holidays). 
If you have not received your delivery please notify us within 14 days of the expected delivery date. 

Your order may be shipped in multiple packages, so please watch for additional deliveries.


Please ensure your delivery details are correct before confirming your order as no changes can be applied one despatch has taken place.


NewHappySmile cannot be held responsible for deliveries made to a totally incorrect address as the information has been provided by the customer (yourself) via the purchase order.


If your parcel has been returned to us due to an incomplete or incorrect partial address, please note there will be a a redelivery fee of £5